Subject for the ticket.

Email of the requester/user.

For categorizing the ticket according to the different kinds of issues your team deals with.

A description for the ticket. Include details here.

Priority of the ticket.

Enter emails of person(s) you want to copy separated by commas.

API docs for Freshdesk are located here https://developers.freshdesk.com/api/?_ga=2.223262879.541409777.1550189352-1628441631.1550189352

Requests can only be made to domains associated by this application.

These params will be URL-encoded and appended to the URL when making the request.

Authentication headers are included automatically

Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, {"foo": "bar"} is perfectly valid.

Warning! This is an advanced trigger! Please read the Code documentation for more information.

Use the Input Data fields above to assign key names (left) and map values (right) from previous steps. Use notation input_data['keyName'] to access the values within your code. The data will be provided as strings. Learn more here.

Warning! This is an advanced trigger! Please read the Code documentation for more information.

The HTTP method we'll use to perform the request.

Any URL with a querystring will be re-encoded properly.

If yes, request data below will be overridden with the raw data from the previous step (you are still responsible for headers though, like Content-Type). Defaults to no.

Place raw data for the request here. Could be JSON, XML, etc. Nothing is parsed for you here (including extra line breaks or spaces -- everything is sent verbatim). You probably need to define a header below corresponding to your data Content-Type. Reminder: data provided in this field is completely ignored if you chose "yes" to pass-through.

By default we convert fields with double underscores into nested dictionaries. Select no here to turn this behavior off.

A pipe (|) separated username, password combo for standard HTTP authentication.

Key, value pairs to be added as headers in all requests.

Any URL with a querystring will be re-encoded properly.

Pay special attention to the proper mapping of the data below.

These are key-value pairs that will form the data portion of the request. If you leave these empty, all fields from the previous step will be used. If you want to send your own raw JSON or form-encoded values here, please use the Custom Request action instead.

Wraps the request in an array if that is something the service requires.

A file object to be attached to the request. The request will automatically be converted to multipart/form-data, with the above payload type defining the sub content-type for the data being passed.

By default we convert fields with double underscores into nested dictionaries. Select no here to turn this behavior off.

A pipe (|) separated username, password combo for standard HTTP authentication.

Key, value pairs to be added as headers in all requests.

Full Name.

Email Address of the User.

Comma-separated list of tags to add to the user.

Use the Input Data fields above to assign key names (left) and map values (right) from previous steps. Use notation inputData.keyName or inputData['keyName'] to access the values within your code. The data will be provided as strings. Learn more here.

Warning! This is an advanced action! Uses Node 10.x.x. Please read the Code documentation for more information.

This should return a list of dictionaries of content type JSON in reverse chronological order. For example: [{"id":1234},{"id":1235}]

If the returned JSON is not a list and is instead an object (maybe paginated), enter the key that contains the results. Example: "results", "items", "objects", etc... (children via dot syntax supported)

Zapier deduplicates the array we see each poll against the id key. If the id key does not exist, you should specify an alternative unique key to deduplicate off of. If neither are supplied, we fallback to looking for the shortest key with id in it otherwise we will raise an error.

If the content fetched is XML or HTML, optionally define an xpath to extract data from the content. Will trigger whenever the content at the xpath changes!

A pipe (|) separated username, password combo for standard HTTP authentication.

Key, value pairs to be added as headers in all requests.

By default, Zapier gives you the entire payload of the webhook. If this is specified, Zapier will only grab the child key from the object(s) sent to Zapier. For example, given {"contact": {"name": "Mike"}}, add "contact" here to only return {"name": "Mike"}. Traverse more deeply nested children by using dot-separated syntax. Line item payloads will run your Zap for each instance of the child key.

We recommend not putting any query string arguments in the URL (use "Query String Params" below).

These params will be URL-encoded and appended to the URL when making the request. Note: If you specify nothing for this field, we will automatically encode and include every field from the previous step in the query string. If you don't want this, use the "Custom Request" action.

If "yes", this dumps the results directly to a key (set below) as JSON. If "no", we simulate a form.

Only used if As JSON.

By default we convert fields with double underscores into nested dictionaries. Select no here to turn this behavior off.

A pipe (|) separated username, password combo for standard HTTP authentication.

Key, value pairs to be added as headers in all requests.

Any URL with a querystring will be re-encoded properly.

Pay special attention to the proper mapping of the data below.

These are key-value pairs that will form the data portion of the request. If you leave these empty, all fields from the previous step will be used. If you want to send your own raw JSON or form-encoded values here, please use the Custom Request action instead.

Wraps the request in an array if that is something the service requires.

A file object to be attached to the request. The request will automatically be converted to multipart/form-data, with the above payload type defining the sub content-type for the data being passed.

By default we convert fields with double underscores into nested dictionaries. Select no here to turn this behavior off.

A pipe (|) separated username, password combo for standard HTTP authentication.

Key, value pairs to be added as headers in all requests.