Freshdesk + Code by Zapier + Mattermost Integrations

How to connect Freshdesk + Code by Zapier + Mattermost

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Do even more with Freshdesk + Code by Zapier + Mattermost

With Zapier, you can do more than just connect your apps - you can automate entire processes from beginning to end! Check out the following list of triggers and actions you can use with Freshdesk, Code by Zapier, and Mattermost. And don’t forget that you can add more apps and actions to create complex workflows.

Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
  Company Name.
- Description
  Enter more details about this Company e.g. Address , Website etc.
- Notes
  Add some specific notes regarding this company.
- Domains
  Domains for this company. Freshdesk will use this to associated contacts automatically to this company.
Action
Write
- NameRequired
  Name of the forum.
- Description
  Enter a description for the forum.
Action
Write

- SubjectRequired
  Subject for the ticket.
- EmailRequired
  Email of the requester/user.
- Type
  For categorizing the ticket according to the different kinds of issues your team deals with.
- DescriptionRequired
  A description for the ticket. Include details here.
- Priority
  Priority of the ticket.
- CC Emails
  Enter emails of person(s) you want to copy separated by commas.
Action
Write
- Api Docs Info
  API docs for Freshdesk are located here https://developers.freshdesk.com/api/?_ga=2.223262879.541409777.1550189352-1628441631.1550189352
- HTTP MethodRequired
- URLRequired
  Requests can only be made to domains associated by this application.
- Query String Parameters
  These params will be URL-encoded and appended to the URL when making the request.
- Headers
  Authentication headers are included automatically
- Additional Request Headers
  Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.
- Body
  Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, {"foo": "bar"} is perfectly valid.
Action
Write

- Ticket IdRequired
Action
Search
- CodeRequired
  Warning! This is an advanced trigger! Please read the Code documentation for more information.
Trigger
Scheduled
Try It
- Input Data
  Use the Input Data fields above to assign key names (left) and map values (right) from previous steps. Use notation input_data['keyName'] to access the values within your code. The data will be provided as strings. Learn more here.
- CodeRequired
  Warning! This is an advanced trigger! Please read the Code documentation for more information.
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
  Ticket Number ( Display ID) to which notes has to be added.
- NotesRequired
  The Notes that need to be added to the Ticket.
- PrivateRequired
  Indicate Whether this note needs to be Private or Public ( Visible to everyone on the portal ).
Action
Write
- Forum CategoryRequired
  Select the Category under which the Forum needs to be created.
- NameRequired
  Name for the Forum.
- TypeRequired
  Select a Type of Forum.
- VisibilityRequired
  Select the Visibility of the Forum.
- Description
  Description for the Forum.
Action
Write
- Forum CategoryRequired
  Select the Forum Category under which this Topic goes in . You will see a list of Forums once you select the Forum Category.
- ForumRequired
  Please select the Forum under which the topic needs to be created.
- TitleRequired
  Enter a Title for this Topic.
- Topic DescriptionRequired
  Enter a Description for the Topic you are creating.
- Sticky
  Should this topic be sticky ?
- Locked
  Should this Topic be locked ?
Action
Write
- NameRequired
  Full Name.
- EmailRequired
  Email Address of the User.
- Address
- Description
- Phone
- Job Title
- Tags
  Comma-separated list of tags to add to the user.
Action
Write
- EmailRequired
Action
Search
- CodeRequired
  Warning! This is an advanced trigger! Uses Node 10.x.x. Please read the Code documentation for more information.
Trigger
Scheduled
Try It
- Input Data
  Use the Input Data fields above to assign key names (left) and map values (right) from previous steps. Use notation inputData.keyName or inputData['keyName'] to access the values within your code. The data will be provided as strings. Learn more here.
- CodeRequired
  Warning! This is an advanced action! Uses Node 10.x.x. Please read the Code documentation for more information.
Action
Write
- TeamRequired
  Choose the team that contains the channel where you’d like to post new messages.
- ChannelRequired
  Choose the channel where you’d like to post new messages. Direct Message channels are not available.
- Message TextRequired
  Enter the message text that will post to Mattermost. This text is markdown enabled. See our tips on formatting messages.
- Username
  The username your integration will post as. By default, "zapier" will be used. Zapier integrations will always appear with a BOT label next to the username.
- Icon URL
  A URL to a JPG or PNG image that will appear as the profile picture of the bot that Zapier will post as. By default, the Zapier logo will be used.
  For example: https://www.mattermost.org/wp-content/uploads/2016/04/icon.png.
Action
Write

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How Freshdesk + Code by Zapier + Mattermost Integrations Work

Step 1: Authenticate Freshdesk, Code by Zapier, and Mattermost.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

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Connect Freshdesk + Code by Zapier + Mattermost

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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Customer Support

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About Code by Zapier

Write custom Python or Javascript code in response to any data from any service! Transform, mutate, customize or even do custom HTTP in a native and familiar environment.

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About Mattermost

Mattermost offers modern team communication, behind your firewall. Share messages and files across phones and PCs, with archiving and instant search.

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Team Chat

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Freshdesk + Code by Zapier + Mattermost Integrations

How to connect Freshdesk + Code by Zapier + Mattermost

Do even more with Freshdesk + Code by Zapier + Mattermost

New Ticket

New Ticket Note

Update Contact

Create Company

NameRequired

Description

Notes

Domains

Create Forum Category

NameRequired

Description

Create Ticket

SubjectRequired

EmailRequired

Type

DescriptionRequired

Priority

CC Emails

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find Ticket by Id

Ticket IdRequired

Run Python

CodeRequired

Run Python

Input Data

CodeRequired

New Contact

Update Ticket

Add Notes to a Ticket

Ticket NoRequired

NotesRequired

PrivateRequired

Create Forum

Forum CategoryRequired

NameRequired

TypeRequired

VisibilityRequired

Description

Create Forum Topic

Forum CategoryRequired

ForumRequired

TitleRequired

Topic DescriptionRequired

Sticky

Locked

Create Contact

NameRequired

EmailRequired

Address

Description

Phone

Job Title

Tags

Find Contact

EmailRequired

Run Javascript

CodeRequired

Run Javascript

Input Data

CodeRequired

Post Message

TeamRequired

ChannelRequired

Message TextRequired

Username

Icon URL

Connect your apps and automate workflows

About Freshdesk

Related categories

Similar apps