Zendesk carries your customers through to a speedy resolution, but sometimes they come in through other channels. Set up this automation with Drift, and we'll route all of those customers to your helpdesk, too. It will trigger whenever you close a conversation on Drift, neatly transitioning the discussion into Zendesk so your team can quickly take it over from there.
How this Drift-Zendesk integration works
- A conversation is closed in Drift
- Zapier created a new ticket on in Zendesk
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Triggers when a conversation is started.
Creates or updates a contact.
Triggers when a conversation is closed.
Logs an event for a contact.
Triggers when a User reaches a Goal with a specific Lead Stage.
Updates an existing contact.
Triggers when an email address is collected from a lead.
Attach a file to an existing ticket.
Triggers when a new user is created.
Create a new user.