Create Zendesk tickets when Drift conversations are closed

Zendesk carries your customers through to a speedy resolution, but sometimes they come in through other channels. Set up this automation with Drift, and we'll route all of those customers to your helpdesk, too. It will trigger whenever you close a conversation on Drift, neatly transitioning the discussion into Zendesk so your team can quickly take it over from there.

How this Drift-Zendesk integration works

  1. A conversation is closed in Drift
  2. Zapier created a new ticket on in Zendesk

Apps involved

  • Drift
  • Zendesk
Create Zendesk tickets when Drift conversations are closed
Drift integration logo

Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

Zendesk integration logo

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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