When this happens...
DriftNew NPS Response
Then do this...
FrontImport Message

NPS surveys are a great way for your customers to share feedback with your team, but following up on every response can get unwieldy. When you receive a new Drift NPS response, use this Zap to send a message to Front to help you kick off a conversation. All of your customer feedback is saved in one place, and you can even use Front rules to automatically sort messages.

How this Drift-Front integration works

  1. A new NPS response is submitted to Drift
  2. Zapier sends message to Front with the survey results

Apps involved

  • Drift
  • Front

Why Zapier?


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It's easy to connect Drift + Front and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Conversation

Triggers when a conversation is started.

Create or Update Contact From External

Creates or updates a contact.

Conversation Closed

Triggers when a conversation is closed.

Log Event for Contact

Logs an event for a contact.

User Reached Goal With Lead Stage

Triggers when a User reaches a Goal with a specific Lead Stage.

Update Known Contact

Updates an existing contact.

New Lead

Triggers when an email address is collected from a lead.

Send Message

Sends a message creating a new conversation.

Rule Triggered

Triggers when criteria for a team rule is met.

Import Message

Imports a new message into Front.

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Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

Learn More

Front is the shared inbox for teams that brings your email, communication channels, and apps into one platform for collaboration.

See Front Integrations