Front

Front Help & Support

What Front Triggers and Actions are Supported?

Supported Triggers#

  • New Outbound Message - Triggers when a message is sent (either a new message or a reply).
  • New Comment - Triggers when a new comment is posted on a conversation.
  • Rule Triggered - Triggers when criteria for a team rule is met.
  • New Tag Added to Message - Triggers when a tag is added to a conversation.
  • New Inbound Message - Triggers when a new message is received.

Supported Searches#

  • Find Contact - Finds an existing contact.

Supported Actions#

  • Create Contact - Creates a new contact.
  • Update Contact - Updates an existing contact.
  • Update Conversation - Update the conversation status, assignee, inbox or tags.
  • Send Message - Sends a message creating a new conversation.
  • Import Message - Imports a new message into Front.
  • Send Reply - Replies to a conversation. This action is best used with a Front trigger. For example, auto-reply behavior could be setup by combining a "New Inbound Message" Front trigger with this action.

How to Get Started with Front on Zapier

About the Front Integration#

  • Admin/owner permissions: The account admin needs to enable the Zapier integration within the app settings. More information can be found here.
  • Paid/versioned account: Front's Zapier integration is available to users on Front's Premium or Enterprise Plans. If you're currently on a Basic Plan, you will need to upgrade your account.
  • Authentication method: OAuth
  • Custom field support: No
  • Partner’s Documentation https://help.frontapp.com/t/18244x/how-to-enable-and-use-the-zapier-integration

Connecting with Front#

To get started with Front on Zapier, first you will need to click to connect your Front account to use with your Zap.

Click to connect Front

You’ll now be asked to log into your Front account (unless you are already logged in).

Login to Front

Finally, you will be asked to give Zapier permission to access your account. Click “Authorize” to continue.

Authorize Front on Zapier

If all steps were successful your Front account will now be successfully connected.

Front connection successful

Common Problems with Front on Zapier

Cannot authorize Zapier to connect to your Front company. Zapier integration is not enabled#

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The account admin needs to enable the Zapier integration within the app settings. Instructions from Front's support docs here: https://community.frontapp.com/t/806kca/how-to-enable-and-use-the-zapier-integration

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