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Dixa + Customer.io Integrations

How to connect Dixa + Customer.io

Unfortunately, there are no combinations yet for Dixa and Customer.io.

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Supported triggers and actions

What does this mean?

    • Conversation IDRequired

      The Conversation ID you want to add the internal note to.

    • Agent ID

      The ID of the Agent you want to use as author of this internal note.

    • MessageRequired

    Action
    Write

    • contact

      The contact/user you want to anonymize

    • Force anonymizationRequired

      If set to true, anonymizes entity regardless of the status of related conversations. Defaults to false

    Action
    Write

    • Conversation IDRequired

    • StatusRequired

    Action
    Write

    • Requester IDRequired

    • Email Integration EndpointRequired

    • subjectRequired

    • messageRequired

    • Agent ID

      This is only used for outbound messages. The value will be ignored if the conversation is inbound.

    • Language

      This is optional and will set the conversation language to the selected language. When set, this will impact for example the CSAT language if CSAT is enabled. Languages are set following the ISO 639-1 Standard, which are 2-letter codes representing the language.

      Examples: en for English, nl for Dutch, fr for French or es for Spanish

    • channelRequired

    • Direction

    Action
    Write

    • Conversation IDRequired

    • Message TextRequired

    • Agent ID

      This is required for outbound messages. Inbound messages will ignore this field

    • DirectionRequired

    Action
    Write

    • csidRequired

      Conversation ID to anonymize.

    • Force AnonymizationRequired

      If set to true, anonymizes entity regardless of the status of related conversations. Defaults to false

    Action
    Write

    • User ID

    • Caller IDRequired

      Enter the phone number for the caller ID. This needs to be a verified outbound number in your Dixa account.

    • Direction

    • Destination queue

    Action
    Write

    • NameRequired

    • Email

    • Phone number

    • Avatar URL

      Optional. Provide a URL to the avatar of this user (e.g. a JPG, PNG or GIF file. It will be shown inside the Dixa platform.

    • RoleRequired

    Action
    Write

How Dixa + Customer.io Integrations Work

  1. Step 1: Authenticate Dixa and Customer.io.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
Connect apps
Connect Dixa + Customer.io
dixa logo
dixa logo

About Dixa

Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.

Related categories

  • Customer Support
customerio logo
customerio logo

About Customer.io

With Customer.io you can send email, SMS, and push based on what people do or don't do in your app.
Learn more

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