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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Feedback Created" from Craft.io.

Add your action

An action happens after the trigger—such as "API Request (Beta)" in Dialpad.

You’re connected!

Zapier seamlessly connects Craft.io and Dialpad, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Feedback portal
  Required
Trigger
Polling
Try It
- Workspace
  Required
- Filter by type
- Item's fields
Trigger
Polling
Try It
- Workspace
  Required
- Product
- Title
  Required
- Description
- Labels
Action
Write
- Call States
  Required
Trigger
Instant
Try It
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- Workspace
  Required
- Filter by type
- Item's fields
Trigger
Polling
Try It
- Feedback Portal
  Required
- Workspace
  Required
- Category
  Required
- Feedback Title
  Required
- Description
  Required
- Owner Email
  Required
Action
Write
- Workspace
  Required
- Title
  Required
- Description
Action
Write
- SMS direction
  Required
Trigger
Instant
Try It
Create and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
Action
Write

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Craft.io and Dialpad to integrate crucial parts of your business

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Provide world-class support with a little help from automation

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Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Dialpad on the Zapier blog

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Learn about AI automation

About Craft.io

Craft.io is a single and collaborative place for product managers to work.

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Related categories

Product Management

About Dialpad

Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.

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