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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New User Input" from Chatforma.

Add your action

An action happens after the trigger—such as "Send a Team SMS" in Spoke Phone.

You’re connected!

Zapier seamlessly connects Chatforma and Spoke Phone, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Chatbot
  Required
- Form
  Required
Trigger
Instant
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- Chatbot
  Required
- User
  Required
Action
Write
Contact Assigned to Call
Triggers when a Spoke user assigns a contact to a call.
Trigger
Instant
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Contact Updated and Assigned to Call
Triggers when a new number is added to a contact while assigning them to a call.
Trigger
Instant
Try It
Form Submitted to a Call
Triggers when a disposition form is submitted from a specific call.
Trigger
Instant
Try It

Call Not Answered
Triggers when a call goes unanswered.
Trigger
Instant
Try It
Call Started
Triggers when a new call starts.
Trigger
Instant
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Conversation Inactive
Triggers when conversations go idle (e.g. participants stop sending back-and-forth messages).
Trigger
Instant
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Voicemail Available
Triggers when a voicemail is left and available for download.
Trigger
Instant
Try It
- Sender Phone Number
  Required
- Recipient’s Phone Number
  Required
- Message Body
  Required
Action
Write

- Chatbot
  Required
- Segment
  Required
Action
Write
Call Answered
Triggers when a call is answered.
Trigger
Instant
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Contact Added and Assigned to Call
Triggers when a new contact is added in Spoke, and assigned to a call.
Trigger
Instant
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Call Ended
Triggers when a call has ended.
Trigger
Instant
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Call Note Created
Triggers when a note is logged against a call.
Trigger
Instant
Try It
Call Recording Available
Triggers when a call recording is available for download.
Trigger
Instant
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Conversation Closed
Triggers when a conversation is closed by a user or timer.
Trigger
Instant
Try It
Conversation Message Created
Triggers when a message is sent/received.
Trigger
Instant
Try It
- Recipient Phone Number
  Required
- Team Phone Number
  Required
- Message Body
  Required
- Conversation Name
- Routing Action
- List of Users to Assign
- Claim Rule
Action
Write

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Chatforma and Spoke Phone to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Chatforma to Spoke Phone integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Chatforma

Chatforma is messenger marketing platform that lets you build chatbots and automated messenger sales with no coding.

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Related categories

Marketing Automation

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Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Spoke Phone

Spoke Phone is a Flexible Cloud Phone System providing business calls, SMS, and WhatsApp conversations that integrate anywhere.