Zero missed confirmations for support with SMS and email

Support agents miss appointments when queued notifications stay unread, causing customer frustration. Route booking and follow-up events into SMS and email so confirmations reach customers.

Overview

Support agents lose appointments and frustrate customers when confirmations are delayed. This workflow routes queued booking and post-service events into SMS and email sends, eliminating manual outreach and driving faster response times. With status updates and logging, you get reliable follow-ups and simpler reconciliation.

Notable Features

Send booking confirmations via SMS
Trigger messages from queued records
Update and clear processed rows