Veterinary client experience directors: stop tickets aging in investigation

Client experience directors at veterinary clinics see tickets stuck in investigation, causing worried pet owners and eroding trust. Automated alerts prompt agents and leads so clients receive updates.

Overview

Veterinary clinics risk client trust and retention when support tickets linger without updates. This workflow alerts the assigned agent and the director of client experience once tickets exceed your investigation threshold, ensuring clients receive timely updates. The result is fewer aged tickets and visible proof of client outreach in ticket notes.

Notable Features

Notify assigned agent and lead
Flag tickets past investigation threshold
Add private note to ticket