Update VA response KPI from message reaction in sheet
Update VA response KPI from message reaction in sheet
Your VA email response tracking breaks when handled messages aren't logged after a team reaction. It logs response time and assigns a VA automatically so reports are accurate same day.
Overview
Unlogged reaction-handled messages create blind spots in your KPI reporting and delay SLA oversight. This flow captures reaction events, calculates response time and assigned VA, and writes them into your KPI worksheet so leadership can trust same-day metrics and handoffs.