Update user records for idle accounts from spreadsheet
Update user records for idle accounts from spreadsheet
Your usage rows show idle users without a clear flag, so reps miss timely outreach and renewals. Flagged user records let your support team act same day.
Overview
When your usage tracker shows idle users but profiles aren’t flagged, reps miss timely outreach and renewal opportunities. This flow flags those users in the support platform so your team can prioritize and reach out same day, ahead of weekly reviews.