Update unresolved case flag for escalated and assigned tickets

Unflagged support cases lose triage context and delay critical follow-ups. The workflow marks cases Unresolved so your team sees correct triage status within minutes.

Workflow preview:

Zap details:

Overview

When escalated or newly assigned cases lack a clear resolution flag, engineers waste time deciding triage priorities. This workflow ensures qualifying cases are marked Unresolved and old escalation refs are cleared so support staff see accurate triage within minutes.