Update tracker rows with sent email response times
Update tracker rows with sent email response times
Sent customer-care emails aren't linked to tracker rows, leaving response times unrecorded. It updates tracker rows with timestamps and message links so coordinators see status the same day.
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Overview
When outgoing customer-care emails aren't linked to your tracker, coordinators lose context and SLAs can slip. This flow finds the matching tracker row and stamps it with a response time and message link so status is clear the same day.