Update tour status to declined and notify agent
Update tour status to declined and notify agent
You lose agent context when a building declines a showing, leaving bookings stale and reps unprepared. It marks the tour declined and alerts the assigned agent so coordinators can reschedule same day.
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Overview
When a building declines a showing, your schedulers need immediate clarity to avoid wasted outreach and double-bookings. This flow updates the tour record and notifies the assigned agent by email and SMS, enabling coordinators to reschedule or close the slot same day.