Update today's call status for pending request records
Update today's call status for pending request records
Your pending request records lack a clear call-today marker, so callbacks are missed and requests linger unpaid. This marks records for same-day calls so coordinators contact customers by end of day.
Overview
Run this check each morning so every pending request that needs a call is visible to your coordinators. It turns an invisible to-do list into a prioritized calling queue, helping teams reach customers before the end of day.