Update tickets with webhook customer and subscription info

Your support tickets arrive without subscription or delivery context, stalling agent triage and routing. This adds customer and subscription details so agents can triage and route quickly.

Workflow preview:

Zap details:

Overview

Incoming webhook payloads often lack subscription and delivery context, forcing agents to chase details and delaying resolution. This flow enriches tickets with customer and subscription data and writes tags and private notes back to the ticket so agents can triage and route correctly within minutes.