Update tickets when invoice payments post and alert team
Update tickets when invoice payments post and alert team
Your invoice payments aren't reflected in support tickets, leaving paid cases untriaged and commissions unassigned. Update ticket records and notify billing and support teams within minutes.
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Overview
Unreconciled invoice payments create friction between billing and support and slow down commission payouts. This flow writes payment details into the related support ticket and alerts the right channel so cases are actioned within minutes.