Update ticket subject from e-com event webhook for support
Update ticket subject from e-com event webhook for support
E-commerce webhooks arrive without ticket context, leaving your service tickets with stale subjects and missing event counts. This keeps subjects current so coordinators can triage before outreach.
Overview
When e‑commerce events change, ticket subjects and remaining-event counts can fall out of date and force extra triage. This flow finds the existing ticket, updates the subject with the current event count, and posts an alert to your service channel so coordinators can act within minutes.