Update ticket status from incoming webhook to sheet
Update ticket status from incoming webhook to sheet
Your ticket status updates arrive by webhook without a reliable record, so agents miss state changes and delay responses. Keep the tracking sheet current so agents and ops see correct status same day.
Overview
Stop agents guessing ticket state — webhook-driven updates ensure the tracking sheet reflects live status so reps and ops always see the current state. That reduces triage time and keeps SLAs visible same day.