Update ticket status field after ticket state changes

Your support tickets lose internal status after state changes, causing routing gaps and SLA confusion. Keep internal status fields accurate so agents act on the right queue same day.

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Overview

When ticket platform states change, internal status fields can fall out of sync and create routing errors and missed SLAs. This flow aligns the internal status field within seconds of state changes so triage coordinators and agents see the right queue and act the same day.