Update ticket requester based on email subject prefix

New tickets lacking a mapped requester force IT staff to reassign ownership and delay backup triage. Assign requesters automatically so tickets go to the right engineer for triage within minutes.

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Overview

Unmapped support tickets create rework and slow triage; this workflow assigns the right requester based on subject prefixes so ownership is clear immediately. Your IT engineers get tickets routed for backup triage within minutes, cutting manual handoffs and SLA risk.