Update ticket log rows from updated support tickets

Your updated support tickets with reopened or special tags go untracked, delaying triage and reporting. This records tag and ticket metadata to a shared sheet for support ops visibility same day.

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Overview

Stop relying on ad hoc exports to track reopened or flagged tickets; capture tag changes into a single incident sheet so support leaders can see reopen trends without waiting. That turns scattered ticket updates into same-day triage-ready records and clearer reporting for program coordinators.