Update ticket evaluation status and results in records
Update ticket evaluation status and results in records
Evaluation payloads don't write back to tickets, leaving status and cost unclear and approvals delayed. It updates the ticket with outcome, cost, and message for same-day partner review.
Workflow preview:
Zap details:
Overview
When evaluation responses arrive outside the ticket record, partner approvals and billing stall and teams waste time reconciling state. This flow writes the calculated outcome, fee, and customer-facing message directly into the ticket so partner review and approvals proceed same day.