Update ticket creator from inbound header for faster routing

Your ticket records miss creator info when incoming messages use alias headers, causing routing gaps and misleading reports. Populate ticket creator so assignees can route and act same day.

Overview

When inbound messages use alias headers, tickets lose owner context and routing slips; this flow extracts the alias, finds the matching employee profile, and writes the correct creator back into the ticket. That gives campaign managers and support coordinators accurate owner data so routing and reporting are reliable within minutes.