Update task severity from description for on-call team
Update task severity from description for on-call team
Unstructured new tasks leave your on-call team unsure which incidents need immediate attention, delaying triage. It applies severity so agents can act within SLA.
Overview
Ambiguous task descriptions slow your on-call team's triage and risk missing SLA windows. This flow extracts severity from the description and updates the task so agents see prioritized work and can act within SLA windows.