Update survey records in service platform from database
Update survey records in service platform from database
Your survey rows in the database aren't updating service records, leaving tickets without feedback. It keeps records aligned so coordinators and engineers get feedback within minutes.
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Overview
When survey feedback doesn't reach the service record, engineers and coordinators lose critical context and triage slows. This flow attaches feedback directly to the matching service record so teams can act on survey input within minutes and keep SLAs on track.