Update support user records with CSAT survey details
Update support user records with CSAT survey details
CSAT responses aren't saved to user profiles, leaving support and account owners without rating context for triage. It adds ratings and comments to profiles so teams can act within hours.
Overview
Unrecorded CSAT responses leave support without crucial rating context, slowing triage and missed recovery opportunities. This flow writes scores and comments to user profiles so customer success and support leads see satisfaction signals within hours and can prioritize outreach.