Update support user profiles with assigned coaches and tags

Your support user records miss coach assignments, so agents lack program context and escalate for missing info. Agents and coordinators see coach details at first contact, same day.

Overview

When coach assignments don't reach your support profiles, agents waste time chasing program details and learners wait for accurate guidance. This flow writes coach details to user records so agents and program coordinators have contextual information at first contact, improving response speed same day.