Update support tickets with developer work item reference

Your support tickets lack developer work item references, forcing manual lookups and delaying triage. It adds a linked engineering reference so agents and engineers can resolve issues faster same day.

Overview

Unlinked engineering work items and customer tickets force support into time-consuming lookups and slow triage. This workflow surfaces the engineering work item inside the ticket so agents and engineers share context in one place. That reduces handoffs and helps resolve issues the same day.