Update support tickets when DevOps work item closes

You miss ticket context when development work items close without reflecting that status in support tickets. The workflow keeps tickets updated so agents can reply with accurate status the same day.

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Overview

When engineering closes or rejects an issue, support can be left answering customers without correct status, costing time and causing confusion. This workflow pushes those state changes into your ticketing system so agents see accurate status and can reply appropriately the same day.