Update support ticket with order and relation details

Your order webhooks arrive without ticket context, leaving agents unsure if an order was processed. The ticket is updated with order, relation and driver details so agents can close requests same day.

Workflow preview:

Zap details:

Overview

When order webhooks arrive without ticket context, agents spend time chasing order status and details. This flow enriches the original ticket with order, company and driver details and marks it resolved so support can close requests same day and avoid back-and-forth.