Update support ticket with fail-state for missing payment info

Your support tickets miss payment-owner context when email lookups fail, forcing manual account searches. This adds a fail note and flags the ticket so agents can triage within minutes.

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Overview

Unmatched payment lookups turn support interactions into manual triage, slowing response times and risking SLA misses. This flow annotates and flags affected tickets automatically, so agents have the context to triage or escalate within minutes and reduce hunt time.