Update support ticket subject with extracted certificate number
Update support ticket subject with extracted certificate number
Support tickets lack certificate numbers in the subject, leaving agents without purchase context. The flow inserts the certificate into the subject so agents can triage and reply same day.
Workflow preview:
Zap details:
Overview
Agents waste time hunting for certificate numbers buried in ticket bodies; this flow extracts the code and places it in the subject so the case intent is visible at a glance. That means faster triage and post-purchase replies delivered the same day.