Update support ticket from threaded channel replies now

Your tickets lose context when feasibility and cost notes sit in chat threads, stalling triage. You get ticket fields updated with parsed feasibility, CPI and owner so teams act faster that day.

Overview

When feasibility or cost notes are buried in thread replies, tickets lack actionable context and triage grinds to a halt. This flow parses those replies into the linked ticket so on-call IT and coordinators see updated fields and assign owners, improving response time the same day.