Update support task with closed chat timestamps from live chat
Update support task with closed chat timestamps from live chat
Your closed live chats often lack CRM timestamps, leaving cases untriaged and agents without context. Ensure clear handoffs by recording chat start and end times on the linked support task same day.
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Overview
Closed chats that aren't reflected in case records leave agents without context and slow follow-ups. This flow writes chat start and end times into the linked support task so case owners get full context and SLAs can be validated same day.