Update support task rows from team channel messages

Your customer task messages in a team channel contain semi-structured XML, so tasks are unparsed and inconsistently recorded. It creates normalized task rows so support ops can triage and reconcile work same day.

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Overview

When task updates land as semi-structured messages, support ops spend time reconciling instead of triaging; this flow turns those messages into clean worksheet rows so program coordinators and support leads can act in minutes. The result is fewer missed tasks and same-day reconciliation.