Update support task rows from team channel messages

Your customer task messages in a team channel contain semi-structured XML, so tasks are unparsed and inconsistently recorded. It creates normalized task rows so support ops can triage and reconcile work same day.

Overview

When task updates land as semi-structured messages, support ops spend time reconciling instead of triaging; this flow turns those messages into clean worksheet rows so program coordinators and support leads can act in minutes. The result is fewer missed tasks and same-day reconciliation.