Update support SLA tracker from reaction flags in channel
Update support SLA tracker from reaction flags in channel
You miss handle-time context when approval is left as a reaction, creating fragmented logs and manual entries. The workflow updates your tracker automatically so managers have accurate SLA visibility same day.
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Overview
When approvals are left as reactions, handle-time logs fragment and managers lack reliable SLA data; this flow turns those reactions into immediate tracker updates. The result is accurate handle-time records and same-day SLA visibility for managers and shift leads.