Update support records when payment status webhook arrives

Your support items miss payment status updates, delaying refunds and causing duplicate outreach. It writes charge or refund status and price back to items so agents see correct state within minutes.

Overview

Missed or delayed payment states create duplicate outreach and slow refunds; this flow records charge and refund outcomes back to your support items within minutes so agents get correct context and avoid unnecessary follow-ups. That clarity reduces resolution time and keeps billing and support aligned ahead of the next customer touch.