Update support record and alert teams with transcript

Your chatbot conversations lack linked context in support records, making follow-up slow and campaign insights incomplete. You get updated records and timely team alerts so cases are handled same day.

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Overview

When completed chatbot sessions don't make it into your support register, follow-up becomes reactive and campaign learnings are lost. This flow captures the transcript, updates the canonical support record, and pings the right owner so cases are triaged and customers hear back same day.