Update support case notes with AI summary and timeline

Your support intake records arrive as separate entries, leaving agents without consolidated context for ongoing cases. Get merged AI summaries in case notes so agents see full history within minutes.

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Overview

Intake rows that don't join to an existing case fragment agent context and slow resolution. This workflow stitches AI-generated summaries into the matching case record so support ops and agents work from a single history and see recent intake details within minutes.