Update subscription on downgrade for account ops team
Update subscription on downgrade for account ops team
Downgrade webhooks arrive but subscription records still show prior plan fields, causing billing confusion. It clears and standardizes the record so billing and account teams can finish changes same day.
Workflow preview:
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Overview
When downgrade notices arrive but subscriber records still show old plan details, billing and provisioning work gets held up. This workflow ensures records are normalized to the Lite plan within minutes of the webhook, so account and billing teams can complete changes same day and avoid reconciliation backlog.