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Update submitted claim rows from channel dispute messages

Update submitted claim rows from channel dispute messages

Your submitted claim records go out of date when dispute messages arrive in an active channel, delaying triage. It marks records disputed and fills key fields so triage happens same day.

Update submitted claim rows from channel dispute messages

Overview

When dispute messages pile up in a busy channel, claims handlers miss context and triage slows. This flow captures qualified dispute messages and updates the submitted record so handlers see status and amounts immediately, enabling same-day triage.

Update submitted claim rows from channel dispute messages