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Update submitted case rows from channel note for triage

Update submitted case rows from channel note for triage

Your submitted case rows miss status and amounts when channel messages about unresponded claims are not logged, delaying triage. It keeps rows updated so coordinators can triage same day.

Update submitted case rows from channel note for triage

Overview

When unresponded case notes sit in your support channel, coordinators lack up-to-date status and amount context and triage stalls. This flow captures those messages, extracts claim reference and amount, and updates the submitted worksheet so coordinators can act the same day.

Update submitted case rows from channel note for triage