Update service ticket with CSAT survey response instantly
Update service ticket with CSAT survey response instantly
You get post-service survey responses that aren't linked to the service ticket, leaving technicians without context. Add feedback to the ticket so project managers can act the same day.
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Overview
Post-service surveys often arrive unlinked, so crews and coordinators miss actionable feedback. This ties ratings and comments to the original service ticket and alerts ops so project managers can triage and follow up the same day.