Update RMA ticket subject from incoming issue summary
Update RMA ticket subject from incoming issue summary
Returned-item issues arrive without RMA numbers, producing vague subjects and slowing handoffs. This adds RMA numbers and clear subjects to tickets for faster routing and same-day follow-up.
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Overview
Unclear RMA numbers and blank subjects force agents to chase context and slow repairs. This workflow ensures RMA tokens are parsed and applied to the correct support ticket so technicians get the right context and teams can perform same-day routing and follow-up.