Update resolved support cases to closed status automatically

Your support cases stuck at Resolve delay final billing and reporting for program coordinators. Automatically closing them to Closed frees agents for open work and yields accurate counts same day.

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Overview

When resolved cases linger, program coordinators and agents spend time chasing closures and reports become noisy; this flow auto-advances qualifying cases to Closed so records stay accurate. That means reliable counts available for morning reports and fewer manual handoffs.