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Update request record when ticket is marked done

Update request record when ticket is marked done

When tickets close without a matching request update, your tracker goes stale and coordinators miss handoffs. Keep records current so coordinators can finalize handoffs the same day.

Update request record when ticket is marked done

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Overview

Stop relying on manual updates to your request tracker when tickets close; this flow ensures every completed issue updates the corresponding request so coordinators see true status. The result is reliable, same-day closures and fewer manual follow-ups.

Update request record when ticket is marked done