Update prospect opt-out flag from inbound STOP texts
Update prospect opt-out flag from inbound STOP texts
Your SMS STOP replies go untracked and prospects stay in outbound lists, risking compliance and wasted sends. Mark prospects as opted out in the CRM so campaign managers stop outreach same day.
Overview
When a prospect texts STOP, you need that preference reflected in the CRM immediately to avoid accidental outreach. This flow captures STOP replies, normalizes the sender number, and flags the prospect so campaign managers see opt-out status the same day.