Update overdue subscription status in customer records
Update overdue subscription status in customer records
Your on-hold subscriptions that stay unpaid break billing workflows and hide customers needing collection. The update keeps records current so billing staff can act within six hours.
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Overview
When subscriptions slip into on-hold and remain unpaid, billing visibility collapses and collections stall. This flow flags and updates those customer records so billing staff can prioritize outreach and resolve overdue accounts within six hours.